Group Company: HDFC Bank Limited
Designation: Credit Cards-Marketing & Product-Sales Officer
Position description: To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships
Primary Responsibilities:
- The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
- JOB PURPOSE: Assisting Service Manager for below activities:
- 1. Query Resolution - End to end resolution of corporate request within defined TAT.
- 2. Day to Day Operational Activities - Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
- 3. Follow-up with corporate for payment against loading / indent received or via se versa.
- 4. Follow-up with the corporate for the account details to reverse the fund payable to corporate from our dummy.
- 5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
- 6. Follow-up for encashment raised by corporate, resolve rejections if any.
- 7. Follow-up with our internal team for FX invoice and submission to corporate.
Additional Responsibilities:
- 1. Handling calls received from channels or Relationship Managers
- 2. Preparation of Daily / Weekly MIS to important Corporates such if any.
- 3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
- 4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer's concern
Required work experience
- Industry: BFSI/Insurance
- Role: Sales officers/Sales Executives
- Years of experience: 0 to 3
Required Competencies:
- Good problem solving ability
- Handling of data and interpretation
- Planning & Organizing
Required Skills:
- Communication Skill (written & verbal)
- MS Office excel
- Operational efficiency
- Data entry / Type writing skill
- Ability to work under pressure
Other:
- Reporting Designation: Service Manager & Area Service Head
- Reporting Department-Sub BU: Credit Cards - Marketing & Product
Other details
- Contract Types: PERMANENT
