Credit Card || Team Leader Customer Service

Key Responsibilities:

• Manage customer interactions forpremium / HNI credit card customersacross channels (Voice, Email & Chat).
• Ensurefirst-time resolutionand adherence to defined TATs.
• Handleescalations and early warning signalsproactively.
• Coordinate with Sales, Risk, Product, Pricing, and Collections teams for quick resolution and process improvements.
• Maintainprocess documentation and compliance adherence.
• DriveCSAT scores, productivity and accuracy.
• Lead and mentor a small team (if applicable).

Required Skills & Experience:

• 38 years of experiencein Credit Card or BankingCustomer Service(mandatory).
• Experience inblended processes(voice + email/chat).
• Exposure topremium / HNI customer handling.
• Team handling experiencepreferred.
• Strongcommunication, problem-solving and stakeholder managementskills.
• Graduate in any discipline (full-time or correspondence).

Key Competencies:

• Stakeholder Management
• Analytical & Problem Solving Ability
• Detail Orientation