About Olyv
Olyv is India's fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.
Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google's Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.
Job Summary
We are hiring an MIS Executive who will specialize in managing credit bureau dispute
resolutions and internal ticket tracking. The role will focus on resolving discrepancies,
maintaining compliance timelines, and generating operational reports to help improve
service levels.
Key Responsibilities
- Track and resolve credit bureau disputes raised by customers or internal teams.
- Coordinate with Tech, Product, and Finance teams to update or correct data in bureau systems (CIBIL, CRIF, Experian, Equifax).
- Maintain trackers for TAT adherence and regularly report issue status.
- Manage ticketing system (Freshdesk or similar) for operational queries.
- Prioritize and follow up on pending tickets across departments.
- Build weekly/monthly reports on ticket volumes, issue types, and resolutions.
Required Skills & Qualifications
- Graduate in Commerce, Finance, or a relevant discipline.
- 2–4 years of experience in credit operations, ticket handling, or MIS reporting.
- Strong Excel skills; experience with ticketing platforms preferred.
- Basic understanding of credit bureau data and compliance norms.
- Good communication and follow-up skills.
