Job Roles & Responsibilities
- Training Strategy and Leadership: Develop and implement a company-wide training and development strategy aligned withbusiness objectives, client needs, and industry best practices.
- Oversee the design, delivery, and continuous improvement of training programs for newhires, existing employees, and leadership teams in the RCM BPO space.
- Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.
- RCM BPO Knowledge Development: Ensure training programs address key components of Revenue Cycle Management, includingbilling, coding, claims management, payer relations, compliance, and regulatory standards.
- Collaborate with subject matter experts (SMEs) to create specialized content for different roleswithin the RCM process ( medical coders, billing specialists, claim adjudicators).
- Stay current with changes in the healthcare industry and RCM technology to ensure trainingmaterials reflect the latest trends, tools, and regulations.
- Performance Improvement: Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
- Monitor the effectiveness of training programs through assessments, feedback, and KPIs toensure training initiatives result in improved employee performance and business outcomes.
- Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.
- Onboarding and Upskilling: Oversee the development and execution of comprehensive onboarding programs for newemployees, ensuring a smooth transition into the company and its operations.
- Create and manage upskilling programs for existing staff to increase their knowledge andperformance in
- Client-Focused Training: Ensure that training programs are tailored to the needs of client accounts, focusing on client- specific processes, systems, and expectations.
- Serve as a key point of contact for clients regarding training requirements and ensure that theRCM BPO team consistently meets client standards and expectations.
- Compliance and Certification: Ensure that all training programs adhere to healthcare industry regulations, compliance standards (HIPAA), and accreditation requirements.
- Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.
- Budget and Resource Management: Manage the training department's budget, ensuring that resources are allocated efficiently across training programs and initiatives.
- Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.
Candidate Requirements
Education: Degree in Healthcare Management, Business Administration, or related field. Master's degree is a plus
Experience
- Minimum 15 years of experience in training, learning, or development in the BPO or healthcareindustry.
- At least 5 years in a leadership role overseeing large-scale training programs for RCMor similar services.
- In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.
(ref:iimjobs.com)
