Job Description: Creative Operations Manager
Location: Bangalore (On-site)
Experience: 5–8 years
Reporting to: Senior Creative Director / Chief Business Officer
About Zensciences
Zensciences is one of the largest independent B2B marketing agencies, working with
global enterprises and fast-growth technology companies. We blend creativity,
digital, and advisory to help brands build relevance, reputation, and recall in complex
B2B environments. As our creative and digital teams scale, we are looking for someone who can bring structure, predictability, and operational clarity into how creative work gets planned,
tracked, delivered, archived, and scaled.
Areas of Ownership
- Creative Resource Planning & Allocation
- Workflow & Delivery Operations
- Creative Utilization & Capacity Tracking
- Cross-Functional Coordination
- Process Improvement & Operational Visibility
- Digital Asset Management & Creative Libraries
- Knowledge Systems & Creative Documentation
- Creative Systems, Tools & Reporting
Key Responsibilities
1. Delivery Operations
- Build and maintain operational workflows for creative delivery across brand, digital, video, and web projects
- Work closely with account and delivery teams to forecast bandwidth and staffing needs
- Ensure timelines, dependencies, approvals, and review cycles are tracked and visible
- Identify risks early and proactively escalate blockers before they affect delivery
2. Process & Systems Optimization
- Improve how work flows through the organization — from briefing to final delivery
- Standardize templates, review systems, intake processes, naming conventions, and delivery cadences where required
- Partner with leadership to reduce inefficiencies, duplication, and unnecessary rework
- Drive adoption of operational best practices across teams
3. Creative Utilization & Reporting
- Track utilization, workload distribution, and delivery efficiency across creative teams
- Build dashboards and operational reports for leadership visibility
- Monitor operational KPIs such as turnaround time, rework rates, delivery adherence, and team bandwidth
4. AI, Tools & Operational Innovation
- Identify and implement tools, automations, and AI-assisted workflows that improve speed, visibility, and operational efficiency
- Support adoption of project management and collaboration systems across teams
- Explore AI-assisted documentation, tagging, reporting, and workflow automation opportunities
- Digital Asset Management & Knowledge Systems
- Build and maintain structured systems for managing creative assets across design, video, presentations, web, and digital projects
- Help build internal knowledge systems for reusable frameworks, references, pitch material, and creative documentation
Desired Skills & Experience
- 5–8 years of experience in creative operations, project management, delivery operations, or agency workflow management
- Prior experience working in an agency, studio, digital, or creative environment is strongly preferred
- Strong understanding of how creative teams function — including design, content, video, web, and digital workflows
- Experience managing resource allocation and delivery planning across multiple simultaneous projects
- Familiarity with project management and collaboration tools such as Click Up,
- Keka, Asana, Jira, Monday, Notion, Air table, or similar platforms
- Strong operational thinking with attention to detail and process discipline
- Comfortable working with ambiguity, changing priorities, and fast-moving teams
- Strong communication and stakeholder management skills
- Calm under pressure and capable of bringing order to operational chaos
