We're hiring: Creative Operations Manager - YouTube Agency
Location: Bangalore-based
Preferred: Someone who can meet 1–3x/week around HSR Layout
Born21 Media is a YouTube-first marketing agency helping brands, founders, experts, and businesses grow through strategy, storytelling, content packaging, and performance-driven YouTube systems.
We are looking for a sharp, organized, and creatively strong person to join us as a Creative Operations Manager.
This role is for someone who can own the agency's internal delivery engine, ensuring videos, thumbnails, edits, creative ideas, team deadlines, and client deliverables move smoothly without chaos.
You will work closely with the founder and manage the internal creative workflow across editors, designers, and strategists.
What you'll do:
- Manage daily/weekly delivery timelines across video editors, thumbnail designers, and internal team members
- Assign tasks clearly and make sure deadlines are followed
- Review video edits, thumbnails, titles, and creative deliverables before they go to clients
- Give clear feedback to editors and designers to improve quality + team training
- Help come up with thumbnail ideas, content angles, hooks, and video packaging ideas
- Support with YouTube strategy work for client channels
- Build and improve SOPs for internal processes
- Track pending tasks, revisions, approvals, and bottlenecks
- Make sure client deliverables are completed on time and at a high standard
- Bring structure to internal operations so the founder can focus on clients, sales, business development, and content
You are a strong fit if:
- You have experience working in a creative agency, video agency, YouTube agency, content agency, or social media team
- You understand YouTube content, thumbnails, titles, hooks, pacing, retention, and storytelling
- You can spot small creative details that make videos and thumbnails better
- You are organized, proactive, and comfortable managing creative people
- You can handle fast-moving agency work without needing constant hand-holding
- You can communicate clearly with editors, designers, and the founder
- You care about quality, deadlines, and client outcomes
- You are based in Bangalore or can occasionally meet around HSR Layout
Nice to have:
- Experience with YouTube channels, podcasts, shorts, or long-form video content
- Basic understanding of Notion, ClickUp, Trello, Google Sheets, Slack, or similar tools
- Experience creating SOPs or managing delivery systems
- Ability to write basic creative briefs for editors and designers
- Understanding of thumbnail psychology and YouTube packaging
This is not a passive coordination role.
We need someone who can think, manage, review, improve, and take ownership.
You should be comfortable saying, This thumbnail is not strong enough, This edit needs better pacing, This task is delayed, or Here's how we can improve this workflow.
Compensation:
Competitive fixed monthly pay with growth based on performance, ownership, and long-term fit.
How to apply:
Send your resume/portfolio and a short video explaining:
- Your experience with YouTube, video, content, or agency work
- Any teams or creative projects you have managed
- Why do you think you would be a good fit for this role
Bonus: Share 2–3 YouTube channels or thumbnails you think are well-packaged and explain why.
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