Job description
- Client Satisfaction and Relationship Management
- Build and maintain strong client relationships.
- Serve as the primary contact for client inquiries and concerns.
- Understand client needs and collaborate internally for effective solutions.
- Ensure that company processes are adhered to in your projects and that they are delivered on time.
Account Management :
- Oversee a portfolio of client accounts to ensure satisfaction.
- Monitor accounts to meet company standards and objectives.
- Hold regular meetings to discuss progress, gather feedback, and identify improvements.
Account Nurturing :
- Align business approaches with client objectives.
- Identify and pursue new business opportunities with existing clients.
- Collaborate with sales and marketing to cross-sell and up-sell services.
- Leverage client networks for reference and referrals.
Client Support :
- Coordinate with the Development Team for technical and product support.
- IAssist clients in using company products and services effectively.
Reporting and Documentation :
- Maintain accurate records of client interactions and transactions.
- Prepare regular account status and client feedback reports.
- Provide insights and recommendations based on client data and trends.
Experience :
- Approximately 2 years in a Client Relationship Executive, Account Manager, or similar role in IT.
- Proven ability to manage multiple client accounts and projects.
- Experience in client relationship management or business development.
Skills :
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Ability to work independently and in a team.
- Strong organizational skills.
