CRE - Aftersales

Company Description

VOLKSWAGEN LUDHIANA is part of the VW - Lally Group, which operates the largest network of Volkswagen dealerships in North India, including locations in Ludhiana, Jalandhar, Chandigarh, Mohali, Panchkula, Amritsar, Pathankot, and Hoshiarpur. The dealership group specializes in new Volkswagen car sales, service, and spare parts. Additionally, it offers pre-owned certified cars, providing comprehensive automotive solutions for customers in the region.

Role Description

This is a full-time, on-site role based in Ludhiana for a Customer Relationship Executive (CRE) - Aftersales. The CRE will be responsible for managing customer interactions and ensuring excellent service experiences in the aftersales process. Their day-to-day tasks will include handling customer queries/concern, ensuring timely service delivery, coordinating with technical teams, and maintaining accurate service records to ensure customer satisfaction.

Qualifications

• Strong customer service and relationship management skills
• Effective communication and interpersonal skills for engaging with customers and team members
• Ability to handle customer queries and resolve issues promptly
• Organizational and record-keeping skills for managing service data
• Proficiency in computer systems for data entry and service monitoring
• Experience in automotive aftersales or customer service roles is a plus
• Must possess a professional demeanor and a proactive problem-solving approach