About Conneqtion
Conneqtion Group is a trusted Oracle Cloud Infrastructure (OCI) & Oracle SaaS Implementation Partner, dedicated to helping businesses implement cutting-edge digital solutions in ERP, AI & Analytics. With a strong presence in EMEA, APAC and NA, our consulting and services firm specializes in Oracle technologies. Our experienced team excels in Oracle Cloud implementation, utilizing the OUM methodology to deliver innovative transformations for our clients. Conneqtion Group has successfully provided Oracle professional services to over 50 SMEs and large-scale enterprises, driving efficiency and growth through tailored digital solutions. At Conneqtion Group, we harness innovation to bring about meaningful change for our clients, ensuring their systems are optimized for peak performance and future growth.
Position Overview
We are looking for a sharp, organised Project Coordinator to sit at the heart of our delivery operations keeping engagements on track, clients informed, SLAs met, and delivery teams productive. This is not a passive administrative role. You will own the coordination layer across live Oracle Cloud implementations, support engagements, and internal initiatives from project kick-off through go-live and into managed support.
Responsibilities
Project Delivery & Planning
- Maintain project plans, timelines, and milestone trackers across concurrent implementation and support engagements.
- Track task completion against plan, identify deviations early, and escalate risks and delays to the Project Manager proactively.
- Maintain RAID logs (Risks, Actions, Issues, Dependencies) throughout the full project lifecycle.
- Coordinate sprint and phase planning sessions; document outcomes, decisions, and action items with clear owners and due dates.
Project Reporting
- Prepare, own, and circulate weekly and monthly project status reports for internal leadership and client stakeholders.
- Build and maintain project dashboards and delivery health trackers, giving real-time visibility to the Project Manager and PMO.
- Compile project performance data including utilisation rates, milestone achievement, SLA adherence, and risk status.
- Support preparation of Steering Committee decks, project review packs, and executive summaries.
- Generate end-of-phase and end-of-project reports including lessons learned and delivery metrics.
Resource Onboarding & Offboarding
- Coordinate the end-to-end onboarding of new project resources — internal consultants, contractors, and client-side team members — ensuring access, documentation, and induction are completed before day one.
- Manage system access requests for project tools, environments, and client portals in coordination with IT and the client's technical team.
- Maintain and communicate the project resource directory and RACI matrix, keeping it current throughout the engagement.
- Coordinate structured offboarding of resources at project close or on rotation — including access revocation, knowledge transfer, and handover documentation.
- Track resource allocation across projects and flag capacity conflicts or gaps to the Delivery Manager in advance.
SLA Management — Support Projects
- Own SLA tracking for all active support and managed services engagements — monitoring response times, resolution times, and ticket volumes against contracted targets.
- Maintain a live SLA dashboard and generate weekly SLA performance reports for HR and client distribution.
- Escalate SLA breaches or at-risk tickets to the Project Manager immediately with supporting detail and proposed resolution steps.
- Coordinate with functional and technical consultants to ensure tickets are triaged, assigned, and resolved within SLA windows.
- Support SLA review meetings with clients, preparing performance data, trend analysis, and improvement action plans.
Stakeholder & Client Coordination
- Serve as the central communication point across delivery teams, client contacts, and internal functions (People & Culture, Finance, IT).
- Schedule and organise project meetings, workshops, UAT sessions; circulate agendas and minutes.
- Suport Project Managers project documentation — SOWs, change requests, meeting minutes, sign-off records — with version control and central filing.
- Track and chase open action items from client and internal meetings, ensuring accountability and timely closure.
- Coordinate the monthly billing cycle — timesheet compliance, milestone-based billing triggers, and invoice support data.
Skills / Qualifications
- 2 - 4 years in a project coordination, PMO, or delivery management support role, preferably in IT consulting or system integration.
- Demonstrated experience owning project reporting — status packs, dashboards, and stakeholder communications.
- Hands-on experience with SLA tracking in a support or managed services environment.
- Experience coordinating resource onboarding and offboarding across project teams.
- Strong command of project tracking tools such as JIRA, MS Project, Smartsheet, or equivalent.
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, conditional formatting) and PowerPoint.
- Excellent written and verbal communication — comfortable producing client-facing documents and running project meetings.
- Proven ability to manage multiple concurrent engagements without dropping the ball.
- Understanding of SDLC and structured delivery methodologies (Agile, Waterfall, or hybrid).
Desirable
- Exposure to Oracle Cloud implementations (ERP, HCM, SCM, OIC, APEX, or OCI).
- Experience supporting GCC or UK-based clients across time zones.
- Familiarity with project P&L tracking, utilisation reporting, and billing coordination.
- CAPM, PMP, or Prince2 Foundation certification (or actively pursuing).
- Experience working within a PMO framework or Centre of Excellence.
Conneqtion's Diversity & Inclusion Statement
At Conneqtion, diversity and inclusion are at the heart of our culture. As an equal opportunity employer, we take pride in fostering a workplace where everyone is valued and respected. Our DEI initiative is dedicated to promoting equality, embracing diversity, and creating an inclusive environment for all. We believe that a diverse workforce drives innovation and success, encouraging applicants from all backgrounds, including different races, ethnicities, religions, genders, sexual orientations, abilities, and experiences. To empower our global team, we offer flexible work arrangements, mentorship, career mobility, and continuous learning opportunities. At Conneqtion, employment decisions are based on merit, ensuring a fair and inclusive hiring process for all.
