CPU:CKYC - Team Lead

Reports to: Ullas Shetty
Is a Team leader Y
Team Size: 30
Grade:AVP
Business: Retail Liabilities
Department: CPU
Sub-Department:ADDON, CKYC and FASTag Onboarding.
Location: Mumbai

About:
ADDON, CKYC and FASTag processing unit under CPU (Central Processing Unit) is responsible for managing Account Maintenance servicing request, Fastag onboarding and CKYC reporting,

1.ADDON- Account maintenance requests such as Addition and deletion of joint holders & signature update are managed for Retail Liability Individual customers.

2.CKYC- Post customer is onboarded the KYC information of customers is uploaded onto CERSAI for CKYC id generation for Retail Liability Individual customers.

3.Fastag Onboarding- Activity includes onboarding of Retail and Corporate customers for Fastag, New Plaza onboarding & Dealer/BC (Business Correspondent). Issuance and Re-issuance of Fastag.

New product alignment for go-live on production and overall governance related to performance for the above activities. This unit also strives for Process Improvement initiative to increase ops efficiency. Also arranging walkthrough to compliance, Internal Audit and Operational Risk Team as and when required.

About the Role: The role is required to manage operations of ADDON, CKYC and FASTag onboarding across Bank, Process Improvement initiatives. It also requires coordination among various stakeholders of the Bank i.e. Product Teams, Branches, Audit, Compliance, IT Team, BBOG, BSG Team.

Key Responsibilities:

BAU Monitoring
.To Ensure end to end monitoring of CKYC operations, ADDON and FAStag Onboarding processes.
.Ensuring all service requests get attended within TAT (T+1)
.Timely reporting of process MIS.
.Closure of Branch and customer queries on timely basis.

Coordination with internal stakeholders
.To support Product Team in launching various products
.To facilitate various Audits of the unit
.To ensure the Compliance is adhered for ADDON, CKYC and FASTag onboarding processes.
.To work closely with Product Teams, Branches, Audit, Compliance, IT Team, BBOG, BSG Team to ensure the smooth function of the unit.
.Capability to drive project independently as well as in group.

Compliance and Regulatory Requirement
.Performing scrutiny of service requests are compiled as per Bank's internal KYC guidelines.
.Adherence of regulatory instructions for the KYC information uploading onto CERSAI.
.Timely reporting of current status to respective Audit and Compliance teams.

Qualifications:
Optimal qualification for success on the job is:
.MBA from a recognized institute
.Prior experience in back-office operations

Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
.Knowledge of banking products and services
.Knowledge of regulatory guidelines and norms
.Good communication (both verbal and written) skill in both English and the local language.
.Ability to manage complex client situations.
.Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
Ability to handle pressure and meet deadlines