CPAG UPSD

• Regular review of open complaints and ensure response time and its closure as per SLAs
• Achieve Revenue generation targets
• Ensure Preventive Maintenance adherence and audit quality of Service on regular basis
• Maintain Customer i-base hygiene and regularly update end user data in system
• To drive customer engagement and high CSI.
• Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively
• Developing and maintaining Channel infrastructure as per Expansion plan, regular visits to Channel to ensure high level of engagement and alignment with organization objective, ensure adequate resource support to the channel to achieve committed SLAs
• Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement
• Handled key accounts customers and having knowledge of service delivery, execution of job, revenue generation, invoice submission, payment collection

Key Responsibilities:

• Knowledge of products for Room Air Conditioners, Water Purifier, Air Purifier & Air Cooler
• Technical knowledge about Service offerings and Channel Management
• Vendor & business associates/ Dealer management
• Knowledge of Revenue Generation (AMC, Spare parts)
• Excellent Communication & Presentation skills
• Interpersonal and negotiation Skills