Job Profile- Coveo Solution Architect
Location- Bangalore
Exp- 5-12 yrs
Mode of work- Hybrid (2 Day WFO)
JD-Roles and Responsibilities:
- Design and build Coveo‑powered, language‑based AI solutions including data models, evaluation strategies, and user experience components.
- Develop and optimize Coveo integrations with Salesforce, Coveo reporting dashboards and pipelines.
- Apply SEO, ML, and data‑modeling concepts to improve search relevance and customer experience.
- Build solutions using Coveo Quantic/Atomic/Headless frameworks including familiarity with Python and JavaScript.
- Lead end‑to‑end project activities - requirements, design, configuration, testing, and go‑live.
- Support digital transformation by aligning business, operations, and technology.
- Evaluate tech landscapes and architect scalable solutions for business needs.
- Drive initiatives in self‑service, personalization, automation, and omnichannel experience.
- Identify and execute process improvements and re‑engineering opportunities.
- Promote adoption of deployed platforms and tools.
- Maintain strong understanding of ML concepts, model lifecycle, and best practices.
Required Experience/Background:
- 10+ years of overall experience, including 5+ years as a Solution Analyst or in a similar technical/analytical role.
- Bachelor's or Master's degree in Engineering, Technology, Computer Science, or a related field - or equivalent professional experience.
- Strong understanding of large enterprise systems, CRMs, ticketing/bug‑tracking tools, and collaboration platforms.
- Preferred: Coveo for Salesforce certification (Administrator, Analyst, or Developer).
- Expertise in data modeling, database design, data mining, and segmentation techniques.
- Experience with reporting tools, databases, and related programming skills.
- Proficiency in statistics, data analysis, and research methodologies.
