Counter Sales Executive

Job Summary

StepUP Fitness is seeking a confident, customer-focused, and result-oriented Counter Sales Executive for its Mayur Vihar Phase 3 location. The employee will welcome customers, understand their fitness requirements, explain available memberships and services, handle enquiries, complete sales transactions, and maintain a professional front-counter experience.

The ideal candidate should have strong communication and sales skills, a positive personality, and the ability to achieve monthly sales targets while building long-term customer relationships.

Key Responsibilities

1.      Welcome customers and visitors in a friendly and professional manner.

2.      Understand customers fitness goals, preferences, and budget before recommending suitable membership plans or services.

3.      Explain membership packages, personal-training programmes, promotional offers, fitness services, and applicable terms and conditions.

4.      Convert walk-in enquiries, telephone enquiries, online leads, and referrals into confirmed memberships.

5.      Conduct follow-up calls and messages with prospective customers and encourage them to visit the fitness centre.

6.      Provide a tour of the fitness facility and explain the available equipment, training areas, amenities, and services.

7.      Prepare membership forms, invoices, receipts, and other sales-related documents accurately.

8.      Collect membership fees and other authorised payments through cash, card, UPI, or approved payment methods.

9.      Maintain correct records of daily sales, collections, enquiries, follow-ups, renewals, and outstanding payments.

10. Operate the billing or point-of-sale system and ensure that all transactions are correctly entered.

Educational Qualifications

• Minimum qualification: 12th pass or equivalent.
• A graduate degree or diploma in sales, marketing, hospitality, fitness management, or a related field will be preferred.
• Basic knowledge of computers, MS Office, email, billing systems, and digital payment methods is desirable.

Experience

• Preferred experience: Six months to two years in counter sales, retail sales, gym membership sales, reception, telesales, hospitality, or customer service.
• Freshers with excellent communication skills, confidence, and an interest in sales may also be considered.

Required Skills

• Strong verbal communication and interpersonal skills.
• Customer-handling and relationship-building ability.
• Sales negotiation and closing skills.
• Confident and professional personality.
• Target-oriented and self-motivated approach.
• Basic computer and billing-system knowledge.
• Ability to handle cash and digital transactions responsibly.
• Good follow-up and lead-management skills.
• Ability to work effectively in rotational shifts.
• Interest in health, fitness, and wellness services.
• Working knowledge of Hindi and English.

Key Performance Indicators

Performance will be assessed on the basis of:

• Monthly membership sales achieved.
• Lead-to-membership conversion rate.
• Membership renewal and upgrade rate.
• Customer follow-up effectiveness.
• Accuracy of billing and payment records.
• Customer satisfaction and complaint handling.
• Attendance, punctuality, and professional conduct.
• Contribution to branch revenue and promotional activities.