Corporate & VIP Client Support Specialist (Remote)
Role Overview
We are looking for a professional and customer-focused Customer Service Specialist who can deliver exceptional support experiences through clear communication, structured coordination, and timely issue resolution.
This role focuses on assisting clients with bookings, trip coordination, service-related inquiries, and ongoing support while ensuring a smooth customer experience throughout the service lifecycle.
The position is fully remote and requires daily communication with customers, chauffeurs, and internal teams across Canada and USA.
The ideal candidate is organized, proactive, and comfortable handling customer interactions across multiple channels including calls, emails, and chat platforms. The candidate should also be comfortable using modern tools, including AI-based platforms, to improve response quality, efficiency, and workflow management.
This is a service-focused role that directly contributes to customer satisfaction, retention, and operational efficiency.
Work Schedule
Aligned with Toronto business hours
9 AM to 6 PM EST – Monday to Saturday
(Including scheduled break periods)
Core Responsibilities
- Handle customer inquiries through calls, email, and chat in a professional and timely manner.
- Assist clients with reservations, booking modifications, cancellations, and trip-related support.
- Coordinate with chauffeurs and operations teams to ensure smooth service execution.
- Provide accurate updates to customers regarding trip status, scheduling, and service-related requests.
- Use AI tools to assist with communication drafting, workflow management, and customer support efficiency.
- Maintain accurate customer records and communication history within CRM systems.
- Handle escalations professionally and ensure issues are resolved within expected timelines.
- Maintain high standards of customer satisfaction and service quality.
- Collaborate with internal teams to improve customer experience and operational processes.
- Provide feedback on recurring customer concerns, operational gaps, and service improvement opportunities.
Required Experience
- Minimum 2 to 5 years of experience in customer service, client support, reservations, or operations support.
- Experience handling customer interactions through calls, email, and chat platforms.
- Strong verbal and written communication skills with a professional and customer-focused approach.
- Experience working with North American customers is strongly preferred.
- Comfortable working in remote environments with structured performance expectations.
Required Skills
- Customer communication and support
- Problem-solving and issue resolution
- Professional email and phone etiquette
- Reservation and booking coordination
- CRM usage and record management
- Time management and multitasking
- Attention to detail
- Customer relationship management
- Operational coordination
- Adaptability in fast-paced environments
