Job Title: Trainer / Acting Trainer – BFSI (Banking Process)
Location: Malad (Mumbai)
Salary: ₹9.5 LPA – ₹10 LPA
Industry: BFSI / Banking / BPO
Role Overview
We are seeking a dynamic and experienced Trainer / Acting Trainer for the BFSI (Banking) domain. The role involves delivering high-quality training programs, enhancing agent performance, and ensuring process readiness aligned with client and business expectations.
Key Responsibilities
- Deliver new hire training (NHT) and ongoing training sessions for banking processes
- Design and update training modules, content, and SOPs specific to BFSI operations
- Conduct process, product, and behavioral training (communication, customer handling, compliance)
- Monitor trainee performance and conduct assessments, feedback, and evaluations
- Support nesting and floor deployment of new hires
- Partner with Quality and Operations teams to identify training needs and performance gaps
- Conduct refreshers, upskilling sessions, and knowledge checks
- Ensure adherence to compliance, regulatory, and process guidelines (banking standards)
- Track and report training effectiveness metrics (throughput, TNI, certification rates)
- Act as a backup / acting trainer in absence of lead trainer and support batch management
Eligibility Criteria
- Graduate in any discipline (MBA preferred)
- 2–5+ years of experience as a Trainer / Acting Trainer in BFSI or Banking domain
- Strong knowledge of banking products, KYC, compliance, and customer service processes
- Prior experience in BPO / Contact Center environment is mandatory
- Exposure to adult learning principles and training methodologies
- Excellent communication, presentation, and facilitation skills
Key Skills Required
- Training Delivery & Facilitation
- Instructional Design & Content Creation
- Banking Process Knowledge (BFSI Domain)
- Stakeholder Management
- Performance Coaching & Feedback
- MS Office / Training Tools
Preferred Attributes
- Certification in training (Train the Trainer – TTT) is an added advantage
- Ability to handle multiple batches and fast-paced hiring environments
- Strong analytical mindset for identifying training gaps and improvement areas
Working Conditions
- Willingness to work in rotational shifts (including night shifts, if required)
- Flexible to manage floor support alongside classroom training
For more information reach out to HR - Neha
8008325085
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