We are seeking an experienced Corporate Helpdesk Analyst to join our Corporate IT team in Pune. Reporting to the Director, Support Services, this role provides technical support to company end users by identifying, researching, and resolving a wide range of technical issues.
What you will work on
- Answer inquiries to the company IT Support Services via phone and company Support Portal.
- Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
- Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge, Firefox, Microsoft Teams, Go2Assist, SharePoint, OneDrive, Microsoft Exchange, Mimecast.
- Configure desktop and laptop computers for end-users.
- Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists.
- Modify / Create O365 accounts using MS O365 Admin portal.
- Perform software and security upgrades as needed.
- Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers.
- Support industry-specific software includes: Salesforce, Workday, and Avature.
WHAT YOU WILL BRING
- Bachelor's or equivalent from an accredited hour year university is preferred.
- 3+ years of technical support and customer service experience.
- Communicate complex business concepts in writing and verbally, in English.
- Prioritize work and manage multiple tasks at one time.
- Install equipment, machines, wiring, and/or programs to meet specifications.
- Identify system problems or limitations and implement a method to correct the issue.
- Must be flexible and able to work rotating shifts.
