Corporate Action Analyst

Key Accountabilities and Main Responsibilities:

Strategic Focus:

• Process Corporate Action and Income transactions, including cash payments (dividend, interest, liquidation, redemption) and corporate events (merger, capital increase, tender or purchase offer, stock split) on equities, bonds, or hedge fund products.
• Work within the integrated value chain and with global/international interfaces.
• Knowledge of corporate action processes, including cash and stock dividends.
• Understanding of processing various corporate action notices.
• Knowledge of break resolution related to any corporate action breaks.
• Confirm and validate corporate action-related events.
• Compute and process entitlements and accruals.
• Process redemptions, coupon, and dividend events.
• Reconcile activities to ensure accuracy and resolve discrepancies as needed.
• Adhere to schedule adherence and ensure credit time and leave accruals are within guidelines to limit financial liability.
• Provide accurate, complete, and timely information, solving problems and completing transactions to agreed standards.
• Monitor customer satisfaction results and proactively improve them.
• Regularly review work practices/procedures to identify opportunities to improve quality and productivity.

Operational Management:

• Conduct investigations on counterparties for adverse information, reputational risks, inappropriate practices, or behaviors.
• Conduct risk assessments and categorize new counterparties.
• Prepare documentation, process transactions, and perform tasks related to control and reconciliation.
• Monitor and process pending items, correcting discrepancies.
• Launch investigations, provide information, and compose correspondence.
• Increase efficiencies by utilizing technology.
• Understand risks and apply this knowledge to risk metrics.
• Identify and resolve technical issues with reconciliation tools and file management.

Governance & Risk:

• Maintain accuracy in processing tasks.
• Complete assigned tasks per the provided SLA.
• Achieve service standards and client-specific requirements regarding quality assurance, daily reporting, and end-of-month reporting.
• Identify and drive process improvement and efficiency initiatives.
• Ensure compliance with legal, regulatory, policy, and business requirements.

Competencies:

• High level of initiative, motivation, and organizational skills.
• Strong analytical and problem-solving skills.
• Effective oral and written communication, including negotiation skills.
• Ability to liaise successfully with internal and external parties and work effectively in a team environment.
• Flexibility to meet demanding deadlines and work long hours when needed.
• Ability to respond quickly and accurately to high-volume, time-sensitive trading queries.
• Ability to prioritize and manage time effectively, especially during breaks.
• Ability to develop action plans for the resolution of outstanding issues.
• Ability to adapt to an environment of openness and information sharing.
• Ability to manage escalations and resolve them to customer/client satisfaction.

Experience & Personal Attributes:

• 2-4 years of experience in Financial/Capital Markets, preferably in Transfer Agency operations with basic knowledge of Capital Markets/Financial products.
• Excellent problem-solving skills, both independently and in supporting others.
• Excellent time management skills, flexibility, and the ability to meet deadlines.
• Open to change and challenging the status quo with proposals for improvement.
• Strong team player.