Job Description
Respond to network incidents and service requests within defined SLAs.
- Perform initial triage and troubleshooting of network-related incidents.
- Troubleshoot network issues related to Cisco Routing & Switching, Zscaler, Meraki,
and SD-WAN technologies.
- Analyze network performance metrics and logs to identify and resolve issues.
- Configure and deploy Cisco routers and switches for LAN and WAN connectivity.
- Implement VLANs, trunking, and inter-VLAN routing for network segmentation.
- Deploy and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access
(ZPA) solutions.
- Assist in the deployment and management of SD-WAN and Meraki solutions,
including vManage, vBond, and vSmart.
Assist in the implementation of network changes and updates following change
management processes.
- Document all changes made to network configurations and ensure compliance with
company policies and procedures.
- Design and implement complex Cisco Routing & Switching configurations, including
dynamic routing protocols (OSPF, EIGRP, BGP).
- Optimize network performance and reliability by fine-tuning routing protocols and
QoS policies.
- Design and implement advanced Zscaler security policies to protect against
evolving threats.
- Lead troubleshooting efforts for complex network issues, including packet captures
and analysis.
- Conduct root cause analysis (RCA) for recurring network incidents and implement
preventive measures.
- Provide mentorship and guidance to Level 1 support engineers on troubleshooting
methodologies.
- Conduct capacity planning assessments to ensure network scalability and
performance.
- Design and implement network architecture changes to support business
requirements and growth.
- Evaluate new technologies and make recommendations for network upgrades and
enhancements.
- Engage with vendors and third-party providers to resolve escalated network issues.
- Manage vendor relationships and coordinate support activities for critical network
components.
- Participate in vendor evaluations and product selection processes for network
infrastructure.
Responsibilities
Respond to network incidents and service requests within defined SLAs.
- Perform initial triage and troubleshooting of network-related incidents.
- Troubleshoot network issues related to Cisco Routing & Switching, Zscaler, Meraki,
and SD-WAN technologies.
- Analyze network performance metrics and logs to identify and resolve issues.
- Configure and deploy Cisco routers and switches for LAN and WAN connectivity.
- Implement VLANs, trunking, and inter-VLAN routing for network segmentation.
- Deploy and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access
(ZPA) solutions.
- Assist in the deployment and management of SD-WAN and Meraki solutions,
including vManage, vBond, and vSmart.
Assist in the implementation of network changes and updates following change
management processes.
- Document all changes made to network configurations and ensure compliance with
company policies and procedures.
- Design and implement complex Cisco Routing & Switching configurations, including
dynamic routing protocols (OSPF, EIGRP, BGP).
- Optimize network performance and reliability by fine-tuning routing protocols and
QoS policies.
- Design and implement advanced Zscaler security policies to protect against
evolving threats.
- Lead troubleshooting efforts for complex network issues, including packet captures
and analysis.
- Conduct root cause analysis (RCA) for recurring network incidents and implement
preventive measures.
- Provide mentorship and guidance to Level 1 support engineers on troubleshooting
methodologies.
- Conduct capacity planning assessments to ensure network scalability and
performance.
- Design and implement network architecture changes to support business
requirements and growth.
- Evaluate new technologies and make recommendations for network upgrades and
enhancements.
- Engage with vendors and third-party providers to resolve escalated network issues.
- Manage vendor relationships and coordinate support activities for critical network
components.
- Participate in vendor evaluations and product selection processes for network
infrastructure.
Qualifications
Respond to network incidents and service requests within defined SLAs.
- Perform initial triage and troubleshooting of network-related incidents.
- Troubleshoot network issues related to Cisco Routing & Switching, Zscaler, Meraki,
and SD-WAN technologies.
- Analyze network performance metrics and logs to identify and resolve issues.
- Configure and deploy Cisco routers and switches for LAN and WAN connectivity.
- Implement VLANs, trunking, and inter-VLAN routing for network segmentation.
- Deploy and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access
(ZPA) solutions.
- Assist in the deployment and management of SD-WAN and Meraki solutions,
including vManage, vBond, and vSmart.
Assist in the implementation of network changes and updates following change
management processes.
- Document all changes made to network configurations and ensure compliance with
company policies and procedures.
- Design and implement complex Cisco Routing & Switching configurations, including
dynamic routing protocols (OSPF, EIGRP, BGP).
- Optimize network performance and reliability by fine-tuning routing protocols and
QoS policies.
- Design and implement advanced Zscaler security policies to protect against
evolving threats.
- Lead troubleshooting efforts for complex network issues, including packet captures
and analysis.
- Conduct root cause analysis (RCA) for recurring network incidents and implement
preventive measures.
- Provide mentorship and guidance to Level 1 support engineers on troubleshooting
methodologies.
- Conduct capacity planning assessments to ensure network scalability and
performance.
- Design and implement network architecture changes to support business
requirements and growth.
- Evaluate new technologies and make recommendations for network upgrades and
enhancements.
- Engage with vendors and third-party providers to resolve escalated network issues.
- Manage vendor relationships and coordinate support activities for critical network
components.
- Participate in vendor evaluations and product selection processes for network
infrastructure.
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
