COO Shared Services 3-5 Yrs

Core services at a glance

• Training operations: full lifecycle from assignment and enrolment to attendance, feedback, completion tracking, and exceptions.
• Communications & stakeholder updates: targeted messaging and reporting to managers, divisional management/COOs, and HR partners.
• Shared mailbox operations: triage, SLA tracking, and deflection to knowledge assets (Jive/SharePoint/AskOps).
• Event & session logistics: registrations, room/virtual setup, attendance capture, and utilisation reporting for leadership connects.
• Vendor coordination & invoice tracking: calendar management, reschedules, confirmations, and last-minute change handling.
• Analytics & automation: bespoke reports and dashboards (Excel/Power BI) with opportunities for automation (e.g., Alteryx).

Key Skills & Competencies

Transformation Mindset

• Structured problem solving and continuous improvement (Lean basics, root-cause analysis, hypothesis-driven thinking)
• Data-informed decision making comfort with metrics, dashboards, and experimentation
• Change enablement: ability to influence adoption, collect feedback, and iterate quickly
• Automation awareness and curiosity (Excel macros, Alteryx workflows, Power BI visuals)
• Customer-centric thinking constructively challenge the status quo and propose better ways of working

Core Behaviors

• Can manage tasks with minimal supervision proactively organizes work, identifies risks, and escalates in time
• Strong team player collaborates across time zones and functions with transparency and respect
• Eager to learn new processes and tools demonstrates growth mindset and adaptability
• Excellent written and verbal communication clear, concise, and audience-aware
• Attention to detail, time management, and prioritization in fast-paced settings

Technical Proficiency

• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Advanced Excel preferred (functions, PivotTables exposure to automation/macros a plus)
• Experience with Power BI/Tableau for dashboards (nice to have)
• Exposure to Alteryx or similar data preparation tools (nice to have)
• Familiarity with Jive/SharePoint basic HTML an advantage