COO - Hospital

We are currently looking to identify suitable candidates for a senior leadership track position (Chief Operating Officer Designate / Management Leadership Role).

Candidate Requirements:

• MBA / PGDM in Hospital Administration, Healthcare Management, or General Management from Top B-Schools in India (IIMs, ISB, XLRI, SPJIMR, MDI, IITs, etc.) will be preferred.
• Freshers with strong academic credentials and leadership potential are welcome to apply.
• Candidates with prior hospital or healthcare exposure will be an added advantage.
• Must be willing to relocate and work full-time in Tamil Nadu.
• Strong leadership, analytical, and operational management skills are essential

This role is part of our long-term leadership development and succession planning initiative, offering significant growth opportunities within our organization.

Job Summary:

The Chief Operating Officer (COO) is responsible for leading, managing, and optimizing the organization's overall operational performance. The role ensures operational excellence, service quality, process efficiency, regulatory compliance, and strategic execution across all

departments. The COO works closely with senior leadership to drive growth, operational stability and long-term organizational success.

Key Responsibilities:

Operational Leadership

Oversee day-to-day operations across all departments (clinical, non-clinical, support services, logistics, administration, and business operations).

Develop and implement operational policies, SOPs, and quality standards.

Improve workflow efficiency, reduce operational bottlenecks, and enhance service delivery.

Ensure departments operate in alignment with organizational goals.

Strategic Planning & Execution

Support CEO/MD in developing short-term and long-term strategic plans.

Translate strategy into measurable operational plans, KPIs, and performance targets.

Lead growth initiatives, expansions, new project rollouts, and process automation.

Identify operational risks and implement mitigation strategies.

Financial & Resource Management

Collaborate with Finance to plan budgets, control costs, and optimize resource allocation.

Monitor departmental expenditures and implement cost-saving measures without affecting service quality.

Ensure optimal utilization of manpower, infrastructure, and technology.

Support revenue cycle processes and operational profitability improvements.

Quality, Compliance & Accreditation

Ensure compliance with regulatory bodies, accreditation standards (NABH/NABL/JCI) and statutory requirements.

Drive continuous improvement in patient/customer experience and service quality.

Conduct regular audits, monitoring, and corrective action planning.

Promote a culture of safety, efficiency, and accountability.

Team Leadership & People Management

Lead department heads and operational teams with clear direction, target-setting and performance monitoring.

Conduct performance evaluations and capability development plans.

Foster strong cross-functional coordination and communication.

Promote an ethical, disciplined, and service-oriented work culture.

Process Improvement & Technology Implementation

Identify gaps and implement process enhancements to improve turnaround times, productivity, and throughput.

Support digital transformation initiatives (ERP, HIS, CRM, automation systems, dashboards).

Strengthen data-driven decision-making through reporting structures and analytics.

Stakeholder & External Coordination

Maintain strong communication with internal and external stakeholders, clients, vendors, regulatory bodies, and partners.

Ensure timely resolution of escalations and major operational issues.

Represent the organization in external meetings, audits, and inspections.

Crisis & Risk Management

Develop and implement emergency response and business continuity plans.

Monitor operational risks, safety concerns, and compliance gaps.

Lead crisis management during operational breakdowns, shortages, or emergencies.