Build virtual agent solutions on Google's core conversational AI platforms such as Dialogflow.
Work with customer technical leads, client executives, and partners to scope, manage and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to decision makers throughout the engagement.
Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on your field experience.
Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to complex customer requirements and implementation best practices.
Travel approximately 30% of the time for client engagements.
Minimum qualifications:
Bachelor's degree in Computer Science or equivalent practical experience.
Experience in computational linguistics or engineering.
Experience in working with customers, executives, and technical leads.
Experience in building chatbots or voicebots.
Preferred qualifications:
Experience in building chatbots or voicebots with Dialogflow, with launching chatbot or voicebot applications.
Experience building cloud-based conversational AI solutions.
Experience with natural language processing and related concepts.
Excellent leadership and collaboration skills in the field of AI or Machine Learning.
Excellent communication, presentation and problem solving skills.
