Convention & Resort Operation Head

Job Title: Operations Head – Convention & Resort

Location: Jonwada,Moquila

Hyderabad & nearby work location residing candidates eligible to apply

Experience: 5+ Years

Salary: 5-8LPA

Qualification: Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.

Key Responsibilities

Manage overall resort and convention center operations. 

Ensure seamless execution of corporate events, conferences, weddings, and social gatherings. 

Supervise Front Office, Housekeeping, Food & Beverage, Banquets, Maintenance, and Security teams. 

Monitor guest satisfaction and address escalated concerns promptly. 

Develop and implement operational policies, SOPs, and quality standards. 

Coordinate with Sales and Event Management teams to ensure successful event delivery. 

Manage staffing, scheduling, and performance of operational teams. 

Monitor operational expenses and implement cost-control measures. 

Ensure compliance with safety, hygiene, and statutory regulations. 

Maintain resort facilities and convention areas to the highest standards. 

Prepare operational reports and provide recommendations for continuous improvement. 

Build strong relationships with guests, vendors, and business partners. 

Required Skills

Strong leadership and team management abilities. 

Experience in resort, hotel, convention center, or hospitality operations. 

Excellent guest relationship and customer service skills. 

Event and banquet operations management. 

Budgeting and cost-control knowledge. 

Problem-solving and decision-making skills. 

Strong communication and interpersonal skills. 

Proficiency in MS Office and hospitality management systems. 

Preferred Candidate Profile

Minimum 5+ years of experience in hospitality, resort, hotel, or convention center operations. 

Experience handling weddings, corporate events, banquets, and large-scale functions. 

Ability to manage multiple departments and ensure smooth operational coordination. 

Strong focus on guest satisfaction, operational efficiency, and revenue optimization.