Control Tower Executive ( Finance + Sales )

Job Title - CAM Control Tower Executive

Location - Bangalore

CTC - 3.75LPA Fixed + 56250 Variable

Company Description

NoBroker.com is India's first and only PropTech unicorn, offering a brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, the company now serves over 3 million customers each month across major cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors and Google, NoBroker has raised over $366 million to fuel its growth and innovation. With a team of 5,000+ people, NoBroker provides a wide range of real estate and home services, including rentals, home loans, packers and movers, and society management solutions like NoBrokerHood. Team members can expect a merit-driven culture, strong learning opportunities, and a dynamic work environment focused on solving real estate challenges without brokerage.

Role Description

The CAM Control Tower (Freshers) role at NoBroker HR is a full-time, on-site position based in Bengaluru. In this role, you will monitor and track customer account management (CAM) operations, ensuring timely resolution of issues and adherence to service-level commitments. You will coordinate with internal teams and stakeholders to gather information, escalate concerns, and support efficient workflows across multiple functions. Daily tasks include handling data entry, updating trackers, preparing basic reports, and following standard operating procedures for call or ticket management. You will also interact with customers or partners as needed to obtain clarifications, provide status updates, and maintain high service quality, while continuously learning NoBroker's tools, processes, and product offerings.

Qualifications

• Manage client relationships for residential and commercial societies and ensure smooth service delivery
• Should be Proficient in English and Hindi Mandatory, knowing regional languages is a plus.
• Should have knowledge in Advanced Excel.
• Handle client escalations, coordinate with internal teams, and ensure timely issue resolution.
• Monitor ERP operations including billing, complaint management, reports, and user support.
• Track SLA compliance, ticket resolution TAT, ERP accuracy, and overall operational performance.
• Conduct regular review calls/meetings with RWAs, facility managers, and society representatives.
• Prepare operational reports, maintain documentation, and monitor dashboards for service quality.
• Bachelor's or Master's / MBA in Finance and commerce is required