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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Key Responsibilities
- Monitoring, Reporting Governance
- Monitor aged projects, open actions, and delivery risks across GICS portfolios
- Prepare and maintain real-time workload and performance reports
- Support critical situation (CritSit) escalation reporting and leadership visibility
- Perform ad-hoc operational analysis to support Geo Leaders and senior leadership decision-making.
- Operations Enhancement Tracking
- Track operational improvement initiatives across ITC/CFS
- Maintain benefits realization, milestones, and progress reporting
- Highlight delays, risks, and dependencies to stakeholders
- Outage Incident Tracking
- Track and report service outages within GICS
- Consolidate outage data, trends, and impact analysis
- Support leadership reporting on recurring issues and preventive actions.
- ServiceNow (SNOW) Transition Support
- Support ACR releases in ServiceNow as part of Phase 1 transition activities
- Assist in data validation, reporting, and transition readiness tracking
- Coordinate with SNOW stakeholders and service teams
- Enablement Knowledge Management
- Support Lab Asset management and LCD pilot initiatives
- Assist in finalizing and uploading KM content into UKM and other KM tools
- Participate in manual driver testing and validation activities.
Required Qualifications
Education
- Bachelor's degree (College Graduate) in Engineering, Computer Science, Information Technology, or a related field
Experience
- 5+ years of experience in a Technical PC / IT Service Delivery / Operations role
- Strong exposure to IT operations, incident management, service performance, and governance
Technical Functional Skills
- Strong proficiency in Excel (advanced formulas, pivots, data validation)
- Experience working with dashboards, reports, and operational trackers
- Working knowledge of ITIL processes, incident, problem, and change management
- Hands-on experience with ServiceNow (SNOW) reporting or operations (preferred)
- Ability to work with structured and unstructured operational data
Behavioral Professional Skills
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Comfortable working with senior leadership and global teams
- High attention to detail and strong execution discipline
- Ability to manage multiple priorities in a fast-paced environment
Preferred Experience (Good To Have)
- Prior experience in IT Control Tower, NOC, PMO, or Service Management Office
- Exposure to global service delivery environments
- Experience supporting leadership governance forums
- Basic understanding of reporting tools (Power BI exposure is a plus, but not mandatory)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
