Control Manager Associate

Join Control Management and help protect JPMorganChase from operational, regulatory, and reputational risk while enabling innovation. Work in a fast-paced, collaborative team where you influence decisions, investigate issues, and strengthen controls across critical operations functions. Grow your career by solving complex problems, leveraging automation, and delivering measurable impact from day one.

As a Control Manager within Asset & Wealth Management Operations Controls, you identify and assess operational risks, design and evaluate controls, and manage issues and control deficiencies across a defined operations function. You provide risk and control expertise to enable strategic initiatives, support process mapping and walkthroughs, and ensure alignment with policies and regulatory expectations. You monitor the control environment through meaningful metrics and reporting, driving resilience and continuous improvement through partnership and disciplined execution.

Job Responsibilities

• Develop and monitor risk and control frameworks to strengthen operational resilience.
• Enable strategic initiatives by advising on control design and connecting risks across lines of business.
• Influence operational teams on key risk and control decisions and remediation priorities.
• Perform walkthroughs and process mapping to identify risks and design effective controls.
• Test controls and evaluate control performance to maintain an effective control environment.
• Ensure operational practices comply with standards, policies, and regulations.
• Monitor operational risk and control health continuously and escalate emerging issues.
• Manage issue and action plan workflows end-to-end, including root-cause analysis and validation.
• Define meaningful metrics and enhance reporting to evidence control effectiveness.
• Automate controls reporting where appropriate to improve efficiency and consistency.
• Partner across Legal, Finance, Compliance, Risk, and global stakeholders to drive outcomes.

Required Qualifications, Capabilities, and Skills

• Hold a bachelor's degree or equivalent qualification.
• Bring 7+ years of experience in financial services, process improvement, or risk management.
• Operate proficiently in Microsoft Office (Word, Excel, PowerPoint).
• Apply strong analytical and problem-solving skills to assess risk and drive remediation.
• Demonstrate curiosity and ability to dive deep into operational details and root causes.
• Collaborate effectively with strong interpersonal skills and positive team orientation.
• Communicate clearly and influence stakeholders across functions and geographies.

Preferred Qualifications, Capabilities, and Skills

• Leverage experience supporting operations functions such as Middle Office or Regulatory Reporting.
• Apply control testing, RCSA, and issue management experience to strengthen governance outcomes.
• Utilize automation or analytics tools to enhance control reporting and monitoring.
• Build dashboards and metrics that evidence control health and operational risk themes.
• Drive efficiency through strategic solutions that reduce manual touchpoints and error rates.
• Partner proactively with stakeholders to navigate complex decisions and deliver shared accountability.
• Contribute innovative approaches that future-proof the operating model and control environment.