Control Manager - Associate

J.P. Morgan is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Control Manager within Product Controls (Wholesale Lending Services - Commercial & Investment Bank), you serve as the first line of defense by ensuring the safe and controlled development of technology and product solutions across the digital product space. You will govern change risk assessments spanning acquisitions, new products and automation, regulatory change, process change, and migrations, while partnering with Product Owners, Information Security Managers, Legal, Controls, and other risk stakeholders. You will also deep dive into advanced AI/ML/LLM-enabled solutions to assess risk prior to production release, proactively escalate high-profile issues, and provide clear reporting to senior committees.

Job Responsibilities

. Assess operational strengths and vulnerabilities related to acquisitions and other strategic business changes.
. Govern end-to-end change risk assessments across new products/automation, regulatory changes, emerging technology (AI/ML/LLM), process changes, and migrations.
. Deliver risk and control efforts for Wholesale Lending Services, including risk/control process reviews and deep dives.
. Lead risk assessment, mitigation planning, root-cause analysis, escalation, and remediation of issues/risks/incidents linked to technology and automation.
. Design and implement enhancements to platforms and ways of working by overseeing application of approved change management frameworks/standards across product teams.
. Maintain systems of record and documentation for risk and control assessments, data quality risk efforts, and evidencing.
. Proactively coordinate with Product Owners, Information Security Managers, Legal, Controls, Audit/Regulatory teams, and other risk partners to deliver accurate monthly status and risk reporting.

Required qualifications, skills, and capabilities

. Engineering or Finance degree and/or MBA with product management experience
. 5+ years of experience in financial services, technology, or risk/control roles with demonstrated delivery of risk and control outcomes
. Strong analytical and critical thinking, problem solving, and strategic thinking skills aligned to business objectives
. Proficiency in Microsoft Office (Word, Excel, PowerPoint) with ability to communicate and present effectively to senior management

Preferred qualifications, skills, and capabilities

. Experience in controls, audit, quality assurance, operational risk management, compliance, technology risk, product management, or cyber/information security
. Familiarity with Six Sigma and process improvement methodologies
. Knowledge of loan systems such as Loan IQ or ACBS
. Demonstrated change management, continuous improvement mindset, strong influencing ability, and collaborative team-first approach