Summary:
We are seeking an experienced and detail-orientedContract Operations Specialistto join our team. In this role, you will be responsible for processing all revenue-generating contracts, creating and maintaining customer accounts in SAP, and ensuring compliance with company policies and industry requirements. The ideal candidate will have 3+ years of experience in contract operations, a strong understanding of the Quote to Cash process, and proficiency in SAP and MS Office. This position requires collaboration with cross-functional teams such as Sales, Legal, Credit, and Deal Desk, as well as the ability to handle a flexible shift schedule across EMEA or NA time zones.
Key Responsibilities:
- Contract Processing & Administration:
- Manage the processing of incoming revenue-generating contracts in accordance with established procedures.
- Ensure contracts are accurately validated and executed, meeting all company and legal requirements.
- Maintain and manage customer records within SAP and other systems according to established procedures.
- Cross-Functional Collaboration:
- Work closely with internal teams such as Sales, Legal, Credit, and Deal Desk to address contract-related queries and issues.
- Participate in regular communication with sales and service teams to ensure smooth contract execution and customer satisfaction.
- Account Management & Order Processing:
- Support customer account management and business consultation.
- Process orders, manage provisioning, and handle contract-related inquiries.
- Reporting & Status Updates:
- Provide regular status reports on contract processing and related activities.
- Assist in quarter-end activities and support business continuity planning.
- Process Improvement & System Testing:
- Participate in system testing and the continuous improvement of processes related to contract management.
- Ensure adherence to company procedures and best practices to maintain high standards of accuracy and efficiency.
- Other Duties:
- Support ad-hoc project participation as required.
- Handle any incoming queries and requests related to contracts and customer accounts.
Required Skills and Qualifications:
- Experience:
- Minimum of 3+ years of experience in contract operations, Quote to Cash, Order Management, or related fields.
- Familiarity with contract validation, execution, and revenue generation processes.
- Education:
- Bachelor's degree or equivalent experience.
- Technical Skills:
- Proficiency in SAP or similar systems for contract management and customer account maintenance.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of Contract Processes:
- Understanding of the end-to-end contract lifecycle, including commercial contract processes.
- Soft Skills:
- Strong attention to detail and the ability to ensure high accuracy in contract processing.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to collaborate effectively with cross-functional teams to achieve shared goals.
- Flexibility:
- Ability to work flexible shifts to accommodate different time zones, including APAC, EMEA, or North America as per business requirements.
- Other Competencies:
- Strong organizational and time-management skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Demonstrated problem-solving ability and proactive approach to process optimization.
Preferred Qualifications:
- Previous experience in a multinational organization.
- Familiarity with commercial contract law and industry-specific requirements.
- Experience in system testing or business continuity activities.
