Contract - Complaint Lead (US Banking Regulations)

Title: Complaint Lead (US Banking Regulations)

Duration: 6-month contract with strong potential for FTE conversion or contract extensions

Location: 3 days onsite in Gurugram

Must Haves:

• 3+ years of experience in compliance, risk management, or control-related roles in financial services.
• Strong keywords to look for: complaints, investigation reports, risk management, operational risk, etc.
• Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).
• Experience specifically in complaints management

Preferred:

• Bachelor's degree in business, finance, law, or a related discipline.
• Compliance or risk certification (e.g., CRCM, CAMS, CCEP).
• Familiarity with issue management, risk assessments, and control testing processes.