Contract analyst - SM

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Contract Analyst!
In this role, you will be responsible for managing contractual documents of large businesses and ensure we are compliant contractually. Conduct multiple client interactions to ensure they have regular updates and are aware well ahead of time of the requirements. Liaison with senior leadership for regular progress updates and highlight any risk/challenges with mitigation plan. Guide, mentor and manage the team. Drive organizational objectives & communications effectively to the team. Drive transformational projects for process improvement.

Responsibilities
.Should have end to end understanding of Contract management and key fundamentals.
.Work with the Global Operating leaders of the accounts
.Ensure we are compliant contractually.
.Work closely with the legal team to interpret and different clauses and of the contract.
.Help build trackers for commercials dedication as per contract and ensure there is planning well ahead of time of commitments.
.Forecasting and planning to ensure right staffing.
.Be accountable for key metrics KPI's (key performance indicators) and SLA's (service level agreements).
.Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams.
.Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
.Assist leadership with creating and implementing governance processes to ensure standardization and efficient central membership policies, procedures, and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings.
.Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.
.Responsible for maintaining all Central Membership related training material and updating desktop procedures to support management.
.Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution.
Qualifications we seek in you!
Minimum Qualifications
.Minimum, any graduate with bachelor's Degree with decent experience.
.Experience in contract operations and demonstrated membership management, contract pricing knowledge is preferred.
.General understanding of the end-to-end commercial contract operations management preferred.
.Work experience on ERP systems (SAP preferred).
.Proficient technical skills in MS Excel solutions and MS Access preferred.
.Strong communication and customer centric skills in order to adapt to customer needs.
.Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations.
.Ability to plan, organize, and manage a variable workload and meet schedules with accurate results.
.Innovative thinker with ability to drive change and effectiveness through automation and process excellence.
.Ability to work well independently in a team environment, be self-motivated and multitask while achieving expectations.

Preferred Qualifications/ Skills
.Customer Focus
.Action Oriented
.Drive for Results
.Teamwork
.Process/Operational Effectiveness
.Organizational AgilityWhy join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.