Content Writer For CX Function

Key deliverables:

1. Develop support content across Help Center, chatbot, IVR, video, and agent scripts
2. Implement cohesive content strategies aligned with business and brand objectives
3. Collaborate with cross-functional teams to align content with product goals
4. Use analytics to optimize content and address customer pain points

Role responsibilities:

1. Act as POC for the CX content function within the business unit
2. Ensure brand tone and customer education across all support touchpoints
3. Incorporate user insights to improve experience and content quality
4. Communicate with stakeholders to manage expectations and align deliverables