Job Title: Content Production Lead
Location: Hyderabad
Job Type: Full-Time (Work from Office)
Working Days: 6-Day Week
About the Role
We are currently hiring for the role of Content Production Lead, and based on your background, we believe you could be a great fit.
This role requires ownership of large-scale content production driving operational excellence, streamlining processes, and ensuring seamless and timely rollouts. You'll act as a bridge across multiple teams, combining project management rigor with resource and financial discipline to deliver high-quality learning experiences to thousands of learners.
Key Responsibilities
1. Content Delivery & Implementation
- Manage end-to-end delivery of content across all programs, ensuring timely rollouts with minimal errors.
- Oversee the content lifecycle including version control, updates, and retirement of outdated modules.
- Anticipate delivery risks and implement proactive measures to maintain a smooth learner experience.
2. Process Design & Optimization
- Build and maintain scalable SOPs and workflows for content operations.
- Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability.
- Drive automation and standardization to reduce manual overhead.
3. Project & Stakeholder Management
- Translate requirements into structured delivery plans with clear ownership.
- Act as a coordination hub between content, product, and placement teams.
- Provide progress updates, manage dependencies, and escalate blockers effectively.
4. Quality Assurance & Continuous Improvement
- Define quality benchmarks for content rollout and conduct periodic audits.
- Implement structured feedback loops with learners and instructors.
- Lead initiatives to improve learner satisfaction and content effectiveness.
5. Data-Driven Operations
- Track and analyze key operational KPIs (e.g., rollout accuracy, turnaround time, learner engagement).
- Build dashboards and generate performance reports for leadership.
- Use insights to identify risks, optimize performance, and forecast future needs.
6. Sprint & Task Management
- Manage content delivery sprints with strict adherence to timelines.
- Facilitate planning, review, and retrospective sessions to maintain agility.
- Ensure transparency on progress, priorities, and blockers.
7. Team & Resource Management
- Lead onboarding, training, and development of content operations contributors.
- Plan and allocate resources efficiently across projects.
- Foster a culture of accountability, collaboration, and high performance.
8. Financial Oversight & Budget Management
- Monitor and manage budgets for content operations with financial discipline.
- Optimize resource spend and track ROI of tools, technologies, and initiatives.
- Collaborate with finance teams on procurement, approvals, and reporting.
9. Operational Documentation & Compliance
- Maintain comprehensive documentation of workflows, SOPs, and operational records.
- Ensure compliance with organizational policies and industry standards.
- Keep knowledge bases updated for transparency and continuity.
Qualifications & Skills
Minimum Qualifications:
- Bachelor's degree (preferably in Computer Science or a related field).
- 1+ years of experience in operations management, preferably in Education or EdTech.
- Strong project management and process design skills.
- Excellent organizational abilities and attention to detail.
- Experience working cross-functionally with multiple stakeholders.
- Data-driven approach to problem-solving and decision-making.
- Proficiency with project management tools (e.g., Jira, Asana, Trello) and learning management systems.
- Strong communication and documentation skills.
- Basic understanding of content development and instructional design.
- Passion for education and learner success.
About NxtWave
At NxtWave, we're building India's largest online platform for 4.0 technologies, empowering learners to develop in-demand industry skills and accelerate their careers.
Know more: https://www.ccbp.in
