As a Content Manager, you'll clean up and elevate raw knowledge base documents, turning them into clear, effective guides that slash support tickets. Perfect for fresh talent with a knack for content polishing.
Responsibilities
- Review drafted knowledge base articles for grammar, flow, accuracy, and engagement.
- Edit and optimize content for simplicity, structure, and SEO (e. g., short paragraphs, visuals, and FAQs).
- Research and fill content gaps to cover more real-world support scenarios.
- Work with support teams to ensure docs deliver quick resolutions.
- Update templates, track versions, and measure doc performance on issue reduction.
Requirements
- Pursuing or a recent graduate from a reputed college (e. g., IIT, NIT, Christ University, or equivalent) in English, mass comm, or any field with strong writing skills.
- Passion for content editing; basic experience via college projects or personal blogs.
- Solid English skills and familiarity with editing tools (Grammarly, MS Word, and Google Docs).
- Quick learner comfortable with knowledge base platforms (e. g., Notion, Confluence).
- Detail-oriented with a proactive mindset.
Preferred Qualifications
- Exposure to technical/support writing.
- Basic SEO or markdown knowledge.
- Portfolio of edited content samples.
This job was posted by Gayathri S from ZopSmart Technology.
