TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR
.
Don't meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
Job Summary
We are seeking a detail-oriented and highly organized Content Management Consultant to support the Revenue organization through content management, asset organization, and documentation governance. This role will focus on maintaining, auditing, updating, and optimizing content across enablement platforms, with a strong focus on taxonomy, metadata, version control, and content quality standards.
The Consultant will work with internal stakeholders and subject matter experts to ensure content is accurate, accessible, aligned to business needs, and easy to manage over time. By extension, the role will also provide support for learning and development initiatives in relation to content and learning development activities.
Essential Duties/Responsibilites
- Support content capture and organization through audits, taxonomy, metadata, tagging, and version control within learning and enablement systems (e.g., Highspot, Oracle, SharePoint) –including administrative tasks.
- Maintain process documentation and standard operating procedures for asset and knowledge governance.
- Ensure all deliverables and managed assets align with TriNet's style guide, branding standards,and documentation protocols.
- Assist in updating training materials including job aids, guides, workbooks, infographics, videos, eLearnings, FAQs, and presentations.
- Assist with learning management system (LMS) tasks such as learning assignments and completion reporting.
- Collaborate with internal teams to gather content requirements and ensure alignment with business objectives.
Required For All Jobs
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
- Bachelor's Degree or equivalent experience required
Work Experience
- Typically 2+ years Experience in enablement, content management roles, sales
operations, and/or learning & development roles. required
- Proficient in Microsoft Office 365 required
- Experience in utilizing the following technology tools preferred:
- Project Management: Monday.com
- Content Development: Articulate RISE, Camtasia, Adobe Suite
- Content Management: Highspot, SharePoint
- Learning Systems: Oracle LMS
- Customer Relationship Management (CRM): Salesforce
Knowledge, Skills And Abilities
- Demonstrated experience in auditing, taxonomy, metadata, tagging, and version control within content management systems (CMS).
- Demonstrated experience using performance metrics and establishing, maintaining, and improving documentation standards.
- High attention to detail and commitment to quality.
- Strong writing, editing, formatting, and verbal communication skills.
- Demonstrated experience utilizing AI in the development of resources.
- Demonstrated experience collaborating with both onshore and offshore teams to deliver learning assets efficiently, including managing feedback cycles and iterative revisions.
- Ability to manage multiple projects and tasks under tight deadlines in a fast-paced, global environment.
- Familiarity with in leveraging existing materials and organizational knowledge to create new, aligned content that complements current resources.
- Familiarity with or interest in learning instructional design models such as ADDIE.
- Familiarity with basic video editing principles and tools is a plus.
- Comfortable working independently and collaboratively with cross-functional and global teams.
- Demonstrated adaptability to changing priorities and work environments.
- Commitment to professional ethics and fostering a diverse, inclusive workplace culture.
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation.
