Job Description
Job Requirements
Role/ Job Title: Content Design Specialist
Business: Turbo
Function/ Department: Training/content
Job Purpose :
This role is responsible to create innovative, easy to use and striking content for 2K+ learners, spread across different turbo centers, she/he will be evangalists for use of new technologies, to develop interesting, interactive, engaging and easy to use sales and e - learning scripts, lesson plans, assessments and ILT & e - learning training modules, mircro learning modules/bytes, video(s), games and simulations to enhance pull learning to support learning through the life cycle of a frontline(s). He/she will develop and regularly update a scalable organization-wide training content for turbo cross sell.
Key / Primary Responsibilities :
Evaluate created content and current learning programs with internal stakeholders, to make appropriate recommendations for improvement, revision and long term strategic success for the program
Strategize and co-ordinate with various internal stakeholders like product,Ops, training, quality and other teams for the ideation, feedback and development of content materials to support learning outcomes
Design , produce and edit the various content documents below that are used by front line officers/trainers
Sales scripts to be used by front line officers on calls for sourcing the banks products
Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage-
Lesson Plans, ILT training modules and assessments required for the training program- E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes-
Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc
Regular revisions and updates to the created content basis product changes received- Adoptiong ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc.
Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills- Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc.
Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget
Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles
Organize learning materials into a central library resource for leaders and internal teams to use
Direct structured learning experiences and monitor their quality results- Analyse & implement the use of AI in learning design
Qualifications:
Graduate Degree Yes
Post Graduate Degree Yes
Years of Experience - At least 4-6 years experience as an Instructional Designer in the field of training content creation as key member in content design, implementation and management
