Content & AI Operations Executive in Delhi

Key Responsibilities

• Understand clients businesses, offerings, target audiences, and sales processes to translate requirements into effective workflows.
• Create, test, and optimise prompts, AI agents, and chatbots using Claude and other AI tools.
• Build and improve conversation flows, follow-up sequences, and AI-assisted content based on client requirements.
• Identify and troubleshoot issues with AI outputs, prompts, chatbots, sequences, and workflows.
• Manage CRM operations, including lead tracking, follow-ups, client information, and sales workflows.
• Conduct client support calls and one-on-one interactions, understand their concerns, and provide practical solutions.
• Use client feedback and workflow performance to continuously optimise messaging, sequences, AI outputs, and processes.
• Document and develop repeatable SOPs and AI-enabled processes wherever relevant.
  
  

About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.