Contact Centre - Sr NRI Customer Interation ( MUMBAI) Bank MALAD

Senior Customer Service - NRI Services

Excellent Communications

Contact Person :

Divya Wassup 9137265848

[Confidential Information]

1. Prior experience in managing high net-worth clients, preferably in banking, wealth management, or premium customer service roles, Hospitality, Aviation, Concierge services etc.

2. Exceptional communication skills, both verbal and written.

3. Well-presented and professional demeanor

Managing Inbound calls /emails / chat to service customers and make outbound calls where necessary.

Responds to customer's queries, updates customers details.

Manages expectations & other related services offered by Bank to resolves any queries .

Vacancy- 10

Grade- Officer/ Assistant Manager/ Deputy Manager

CTC- 4-7 LPA

Experience- 3 - 7years

Leading Bank - Contact Centre - MALAD

End to end relationship management of VIP customer. SR closure tracking and call back if needed.

Calls Management / respond & resolve customer's queries & other related services offered by

Bank on calls at call centre.

2 Training Assistance & Floor Mentoring, whenever called upon.

3Managing Inbound calls /emails / chat to service customers and make outbound calls where

necessary.

4 Follow up & manage all customer expectations to meet your customers needs.

5Use positive communication & soft skills effectively for understanding customer needs and

developing resolutions.

6 Next day service-satisfaction call back check & Proactive servicing.

7 Adhere to breaks/shifts in a timely manner as per schedule.

8 Meet and exceed performance targets set by management.

9 Use appropriate escalation methods.

10 Follow all floor policies and HR policies.

11 Identify and qualify legitimate sales opportunities.

12 Real-Time floor Management as per necessity.

Quality

1 Follow appropriate procedures laid by the Quality team.

2 Equip self with new products / procedures and updated policies.

3 Meet quality assurance requirements and other key performance metrics.

Rotational Night Shift