Contact Centre Representative

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative.

In this role, you will :

Answers (or makes) phone calls from our customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.

Delivers what is promised in line with customer expectations

Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications

Generating customer loyalty through strong knowledge of key products and services

Owns and resolves issues and understands how and when to escalate

Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values

Values diversity amongst team

To be successful, you will:

Bachelor's degree or Higher

Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment

Excellent email writing and verbal communication skills. Good prioritizing, planning and organizing skills.

Adaptable and flexible to change. Open to working flexible shifting schedules

Domain Knowledge required. Displays patience and empathy

Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

Ability to work in a high-volume, fast paced environment is required

Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

Takes pride in delivering what is promised in line with the customer and service expectations.Proficiency with personal computers and basic software packages and specialized applications.

Skills

customer service call center

Top Skills Details

customer service call center

Additional Skills & Qualifications

1 to 6 Years

Experience Level

Beginner Level

JOB POSTING DISCLAIMER

Unless otherwise notified, the following terms apply to all job postings. This list is not exhaustive. If you have any questions regarding job postings, please contact the human resources department of Allegis Global Solutions (India) Private Limited (Company or we, us, or our) at [Confidential Information] .

We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment without discrimination based on race, colour, religion, sex, gender, sexual orientation, pregnancy, childbirth or related medical conditions, age, disability, military or veteran status, or any other protected characteristic under applicable law.

While we endeavour to keep job postings accurate and up to date, positions may be modified, filled, placed on hold, or withdrawn at any time without prior notice.

Submission of an application does not guarantee employment, an interview, or an offer. All hiring decisions are made at the sole discretion of the Company.

Job postings may only specify that applicants must be authorised to work for any employer in India.

Job posting will not contain any client confidential information.

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