Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet
Job Title: Network Engineering Senior Engineer
Location: Chennai
Work Type: Hybrid
Position Description:
Key Responsibilities
- Implement and maintain Nice CXone, Verint, and Dialer technologies.
- Drive new use cases, feature enhancements, and advanced capabilities.
- Manage system integrations with existing enterprise tools and platforms.
- Handle upgrades, patches, and release cycles.
- Monitor system health and ensure high availability and performance.
- Provide operational support, including on-call duties.
Technical Skills Required
- Contact Center technologies (Call Recording, Speech Analytics, Dialer Systems)
- Nice CXone and Verint Cloud platforms
- Windows and/or Linux Server Administration
- Cloud Platform Experience (Azure, AWS, or GCP)
- API Integration / Development
- Networking Protocols & Concepts
- SQL Server ability to write ad-hoc queries
- Configuration management and deployment practices
- Advanced troubleshooting, analytical, and decision-making skills
Experience & Education
- Experience: 58 years in contact center platforms and technologies
- Education: Bachelor's Degree (preferably in Computer Science, IT, or related field)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
