About the Job
We are looking for a results-driven Manager Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.
Roles and Responsibilities:
Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.
Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.
Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations.
Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality.
ISMS Responsibilities:
- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
- Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
- Ensure the safeguarding of information in their possession;
- Accepts responsibilities for the operation and protection of information assets; and
- Perform the work as delegated by the by the Function Head
Desires Skills and Experience:
- Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.
- Must have experience into b2c telesales for outbound sales process.
- Prior experience in managing large sales teams in a contact center environment.
- Familiarity with CRM tools and sales analytics platforms.
- Strong leadership and team management skills.
- Proven track record in B2C sales, tele-sales, and contact center operations.
- Ability to analyze data, solve problems, and drive performance improvements.
- Excellent communication (verbal & written) and interpersonal skills.
- High level of integrity, action orientation, and perseverance.
- Strong financial acumen and ability to manage & metrics.
- Ability to handle sales pressure, motivate teams, and drive results.
What do we offer
- Opportunity to earn good incentives
- Endless growth opportunity
- GMC Group Medical Coverage
- Group Personal Accident Insurance
- Gratuity
- Wellness Programs Give back to society through CSR
- Continuous talent enhancement program
- Childcare facility
- Tax Saving flexi benefits
Interested Candidate can share their updated CV at [Confidential Information] or WhatsApp - 9582253267
