Meet the Team
Cisco Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching — turning customer outcomes into measurable business value.
Your Impact
As a Consulting Engineer, you will lead the delivery of advanced, multi-area solutions across SD-Access, SD-WAN, and Routing & Switching, acting as a trusted technical advisor to customers. This role is exciting because you'll own complex engagements end-to-end, shape architectural direction for major enterprises, and drive innovation by integrating AI and automation into how Cisco delivers services — all while expanding your influence across teams and across the theatre.
- Lead the design, deployment, migration, and optimization of complex SD-Access, SD-WAN, and Routing & Switching solutions for strategic customers.
- Serve as the focal point for technical issues, including product/software vulnerabilities, escalations, and case resolution in partnership with TAC.
- Engage in customer solution discussions — connecting proposed solutions to business priorities.
- Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
- Leverage Cisco AI and automation tools to drive delivery efficiency, contribute reusable intellectual capital, and mentor early-career engineers on the team.
Minimum Qualifications
- Bachelor's + 5 years, Master's + 3 years of related experience, or equivalent relevant work experience.
- Active CCNP certification (Enterprise track preferred).
- 5+ years of hands-on experience designing and deploying Cisco enterprise networks (Routing & Switching, SD-WAN, or SD-Access or Nexus DC).
- Demonstrated expertise in at least one of the following: Cisco SD-Access or Cisco SD-WAN/Meraki or Nexus Data Centre Technology.
- Working knowledge of automation and programmability (Python, Ansible, Terraform, REST APIs).
Preferred Qualifications
- Experience leading customer-facing engagements, change windows, and complex migrations independently.
- Familiarity with Agile and DevOps methodologies.
- Strong consultative skills — able to negotiate, frame trade-offs, and act as a trusted advisor to technical buyers.
- Excellent written and verbal communication, with the ability to translate complex technical concepts for diverse audiences.
- Mentorship mindset and a passion for driving AI/automation adoption across the team.
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
