Meet the Team
The Customer Experience (CX) team is a group of outstanding technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through technology design, implementation, and optimization across a broad range of Cisco Collaboration and Contact Center technologies. Our team works closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver measurable business outcomes. We are a high-performing, collaborative team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is reflected in strong financial results, industry recognition, and consistently high customer and employee satisfaction scores.
Your Impact
As a Consulting Engineer specializing in Collaboration Contact Center, you will serve as a trusted technical advisor, leading the design, implementation, and optimization of Cisco Contact Center solutions for enterprise and Service Provider environments. You will own end-to-end delivery of customer engagements, translating sophisticated business requirements into scalable solution architectures that drive measurable outcomes. Collaborate with customers and internal collaborators across pre-sales and delivery phases to align Cisco Collaboration solutions with customer goals and technology roadmaps. Act as the primary focal point for problem resolution, ensuring accurate and timely resolution of sophisticated issues across a broad range of Collaboration and Contact Center technologies. Develop and share delivery methodologies, documentation, and digital intellectual capital to continuously strengthen the broader consulting practice.
Minimum Qualifications
- Experience in planning, designing, implementing and solving Cisco Collaboration Contact
- Center solutions for enterprise and Service Provider environments.
- 4+ years of experience in Cisco UCCE products – CUCM, ICM, CVP, CUSP, CUIC, Finesse, CUBE
- and Virtualization.
- Experience with Contact Center technologies like Agent Desktop, ICM Scripting, CVP Call
- Studio Scripting, Contact Centre Reporting , Appcon deveoplement.
- Understanding of telephony dial plan design, implementation, and call control/routing, protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS.
- Good in TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, and LDAP.
- Understanding of Webex-cc planning , migration , implementation
- Understanding of AI features in UCCE , Webex-cc and Webex-CCE
Preferred Qualifications
- Professional-level Cisco certification (CCNP Collaboration or equivalent) or higher, with a commitment to continuous learning
- Experience with UCS B/C series platforms and VMware technologies such as vCenter, vSphere
- EXSi, and vSphere client.
- Knowledge of Collaboration QoS desired.
- Professional level (e.g. CCNP) or equivalent relevant certification desired.
- Knowledge of software programmability, automation, orchestration and/or virtualization
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
