Meet the Team
The Customer Experience (CX) team is a group of extraordinary technical experts whose focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through groundbreaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.
Your Impact
As a Consulting Engineer, you will support the design and deployment of robust Service Provider solutions that drive key business outcomes.
You will assist in the end-to-end delivery of technical projects, helping to translate customer requirements into scalable architectures under the guidance of senior team members.
By partnering with Senior Engineers, you will contribute to deployment, migration, and optimization of robust service provider for strategic customers. Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
You will provide essential technical assistance to support the resolution of network issues and contribute to the team by documenting processes, sharing knowledge, and supporting the development of repeatable delivery frameworks to enhance overall practice efficiency.
Minimum Qualifications
- Requires BS/BE/BTech degree or equivalent with 2-4 years of experience in a similar job role.
- Any Service Provider related certification (CCNA/CCNP) is helpful and you have a drive for continuous learning.
- Knowledge of DWDM, OTN (G.709), SONET/SDH, and optical transport fundamentals.
- Knowledge and basic Hands-on experience with Cisco Optical platforms such as NCS1010, NCS1014, NCS1004, NCS4000 and NCS2000 series.
- Basic Understanding on coherent optics, modulation formats (QPSK, 16QAM, 64QAM), FEC, and flex-grid concepts.
- Good understanding with ROADM architectures (CDC-F), amplifier design, and protection schemes (OLP, OCH, OMS).
- Good understanding on optical test equipment: OTDR, OSA, power meters, optical loopbacks.
Preferred Qualifications
- Understanding of relevant Cisco technologies and delivery methods and builds skills in articulating technical concepts.
- Foundational consulting and collaboration skills
- Knowledge of software programmability, automation (Python, GitHub, Ansible, Terraform and so on), orchestration, and/or virtualization technologies
- Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
