Job Description
Customer Project/Program Management
Job Family Definition
Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations,
through planning, controlling and managing customer projects. Manages corporate, customer and
third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible
for business as well as team management.
Job Family Definition for Mgr, Progr Mgmt Office: Responsible for establishing and maintaining the
portfolio and project management environment based upon Policies, Standards, Customer
Engagement Roadmap and Global Method. May perform responsibilities as a member of an
Engagement Program Management Office (EPMO) or as a business unit leader with responsibility
for a portfolio of customer projects.
Management Level Definition
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a
subject matter expert. Frequently contributes to the development of new ideas and methods. Works
on complex problems where analysis of situations or data requires an in-depth evaluation of multiple
factors. Leads and/or provides expertise to functional project teams and may participate in crossfunctional
initiatives. Acts as an expert providing direction and guidance to process improvements
and establishing policies. Frequently represents the organization to external customers/clients.
Exercises significant independent judgment to determine best method for accomplishing work and
achieving objectives. May provide mentoring and guidance to lower level employees.
Responsibilities
Manages customer project delivery.
Revenue as detailed in Impact section.
Very large/ complex/ single or multiple region.
High risk.
High complexity legal and commercial issues.
Manages project financials including P&L.
Meets or exceeds SOAR approved budgets.
Provides reliable financial forecasts to themanagement.
Manages business development.
Identifies and develops new opportunities with client.
Supports early qualification and opportunity assessment for large and complex opportunities.
Acts as opportunity manager for high risk deals.
Manages client relationships.
Manages upper level client delivery relationships.
Frequently represents the organization to external customers/clients.
Manages project team.
Manages internal as well as external resources with a team size less than 40 people.
Mentors and encourages skill development of project team members.
Provides detail performance review input and development recommendations for team
members.
