Consultant - Renewals and New Business

About The Role

We at Digit Insurance are looking for a detail-oriented and analytical individual to manage renewals and new/rollover business opportunities. This role is critical in understanding lost cases, improving retention, increasing quote conversion for new/rollovers and ensuring smooth coordination across sales, UW & claims.

Key Responsibilities

Renewals

• Deep dive into reasons for lost renewals and analyse if they could have been retained with the right approach.
• Understand Digit Underwriting (UW) guidelines and assess gaps in decision-making.
• Capture detailed lost reasons including:
• Competitor name.
• Commission offered.
• Pricing differences.
• Alternative strategies that could have saved the deal.
• Share insights with leadership to improve renewal retention strategies.
  
  

New Business

• Own and maintain the RFQ (Request for Quote) tracker for new business opportunities.
• Take reviews on RFQ progress and ensure timely follow-ups.
• Forward requests to the right stakeholders (Underwriting, Claims, Sales) for quick resolution.
• Track quote conversion and identify reasons for lost new business opportunities.
  
  

Reporting & Insights

• Prepare periodic reports on lost business trends (renewals and new business separately).
• Recommend actionable steps to improve retention and conversion.
  
  

Required Skills

• Strong analytical and problem-solving skills.
• Good understanding of insurance underwriting guidelines and business processes.
• In-depth understanding of Commercial Lines / Non-Motor products, including:
• Fire, Engineering, Marine, Workmen's Compensation (WC), Liability Insurance – products and processes.
• Proficiency in MS Excel (Power Pivot knowledge is a plus).
• Ability to manage trackers and ensure data accuracy.
• Excellent communication and stakeholder management skills.
  
  

Education

• Graduate/Post-Graduate in Business Administration or related fields.
  
  

What We're Looking For

• Someone curious, detail-oriented, and passionate about improving retention and driving new business.
• Ability to think critically and suggest alternative approaches for better outcomes.