Consultant

The day-to-day responsibilities:

Respond to customer inquiries and issues via email in a timely and professional manner.

• Provide accurate information and solutions to customer queries regarding our services.
• Maintain a high level of customer satisfaction by ensuring all interactions are handled efficiently and effectively.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Keep detailed records of customer interactions and transactions.
• Assist in the development and improvement of email templates and customer service processes.
• Stay updated on the latest process changes, and policies to provide accurate information to customers.
• Onboard, train, and manage contractors during high volume cases to ensure consistent service quality.
• Monitor contractor performance and provide feedback to ensure adherence to company standards

Essential traits:

• Excellent written communication skills with a strong attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.
• Basic understanding of financial services and corporate actions is a plus.
• Proficiency in using email and customer service / proprietary software.
• Ability to work independently and as part of a team.
• Previous experience in an email customer service role is preferred but not required.
• Graduate or post-graduate with any specialization.