Consultant ITIL %26 .Net Developer

Inviting Applications for the role of Consultant - ITIL & .Net Developer

In this role, you will be work as a .Net Developer & SME for BPM related applications

Responsibilities

• SME / Managerial level support for BPM (.Net) related applications

• Ensuring services are delivered in line with the agreed service level targets.

• Provide escalation point and give focus to addressing possible service delivery issues.

• Identify and facilitate delivery of service improvements.

• Ability to communicate effectively across complex and diverse group of stakeholders.

• Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.

• Ability and flexible to work in a virtual environment across multiple time zones

• Flexible to work in non-standard hours in supporting global production systems

• Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams

• Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.

• Should have in-depth knowledge on following .Net, SQL Server & JavaScript.

• Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.

• Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.

• Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.

• Must have experience in Supporting 24x5 mission critical environments

• Raise incident / problem tickets as required.

• RCA - support the provision of root cause analysis and associated problem ticket management.

• Resolve - provide second-level support for the resolution of incidents / problem tickets.

• Change & Release Management - support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example Break / Fix testing.

• Provide KT to new team members.

• Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.

• Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.

• Provide support during key periods of business activity, such as month, quarter, and year end activities.

• Attend, participate and contribute in 1:1's, team meetings, Goal Plans and Development Activities.

• Able to demonstrate the use of problem-solving methodologies

• Able to work within a culturally diverse environment

• Adaptable and flexible approach to working across global business locations

Qualifications we seek in you!

Minimum Qualifications

• BE, B-Tech, BCA, MCA

• Relevant experience in a recognized software/organization which includes, software development life cycle, software support life cycle and managed application support teams.

Preferred Qualifications/ Skills

• ITIL qualified to foundation level or relevant support experience in an ITIL background.

• Experience of first/second level application support.

• Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy)

• Experience in Dot Net, Javascript, jQuery and SQL Server