Job Description (Posting).
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit
TM-PaloAlto,PaloAltoXSIAM
Job Summary
This role oversees and optimizes security operations using Palo Alto XSIAM and related technologies, driving continuous process improvement and ensuring the operational excellence of large-scale support projects. The position is accountable for aligning service delivery with client commitments, fostering technical innovation, and empowering teams to achieve organizational objectives.
(1.) Key Responsibilities
1. Lead security operations by leveraging Palo Alto XSIAM and Cortex to monitor, detect, and respond to advanced threats, ensuring high service availability and compliance with client SLAs.
2. Optimize digital experience monitoring using Palo Alto ADEM, proactively identifying performance issues and implementing improvements to enhance end-user satisfaction.
3. Drive continuous improvement initiatives by analyzing security operations data within Palo Alto platforms, recommending process enhancements, and integrating automation for efficiency gains.
4. Mentor and guide the support team in the effective use of Palo Alto XSIAM and Cortex tools, promoting best practices and advanced troubleshooting methodologies.
5. Oversee incident management and escalation processes, utilizing Palo Alto technologies to ensure timely resolution and transparent communication with clients.
6. Collaborate within the team to introduce innovative solutions using Palo Alto product suite, aligning operational strategies with organizational and client goals.
Skill Requirements
1. Excellent Knowledge Of Siem, Soar, And Digital Experience Monitoring Within Palo Alto Environments.
2. Advanced Skills In Incident Detection, Response, And Escalation Using Palo Alto Security Tools.
3. Strong Ability To Analyze Operational Data And Drive Process Improvements Through Automation And Innovation.
4. Excellent Communication And Leadership Skills For Mentoring Teams And Managing Critical Operations.
Certification
1. Palo Alto Networks Certified Security Automation Engineer (PCSAE) certification is highly recommended.
2. Palo Alto Networks Certified Network Security Engineer (PCNSE) certification is optional but valuable.Skill (Primary)
Information Security-Perimeter Security Operations-Firewall
