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DSS

Consultant – Digital Delivery and Customer Success (CoE)

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Job Description

Job Description

Role Overview

We are seeking a highly motivated Digital Consultant to join our Digital Center of Excellence (CoE). This role blends consulting expertise with hands-on digital delivery, with a strong focus on driving standardization, innovation, and scalable solutions across global client engagements.

The selected candidate will play a pivotal role in building best practices, governance frameworks, and reusable assets, while enabling digital adoption and value realization across the organization.

Key Responsibilities

  • Drive end-to-end digital delivery for global client accounts, ensuring high-quality execution on delivery and sustain our digital solutions
  • Proactively manage client relationships to ensure digital adoption, engagement, and success
  • Work flexibly across global time zones based on project priorities
  • Apply strong functional expertise to execute independently and recommend improvements
  • Understand client context and business use cases; translate requirements into actionable solutions
  • Collaborate effectively across cross-functional teams and mentor junior team members
  • Take ownership of outcomes with a proactive problem-solving and continuous improvement mindset
  • Contribute to innovative initiatives by generating ideas and enhancing existing practices
  • Support and perform User Acceptance Testing (UAT) for new features and modules
  • Develop and promote reusable assets, accelerators, and templates across projects
  • Ensure adherence to governance frameworks, quality standards, and security guidelines
  • Facilitate workshops, design thinking sessions, and stakeholder discussions
  • Track and report KPIs, value realization, and adoption metrics

Job Requirements


Required Skills & Qualifications

  • 7+ years of experience in digital consulting, technology delivery, or startup environments
  • Autonomous decision making and high quality perception applied into the deliveries
  • Strong understanding of digital ecosystems, including:
  • Data & Analytics (Power BI, Tableau, SQL, Databricks, MongoDB)
  • Prompt Engineering in AI
  • Strong Excel capabilities, including automation using Macros and Power Query
  • Automation / AI (RPA, basic ML concepts – good to have)
  • Strong proficiency in PowerPoint and documentation/storyboarding
  • Experience in developing frameworks, standards, and reusable solutions
  • Hands-on experience with Agile/Scrum and SDLC methodologies
  • Excellent client communication, stakeholder management, and consultative problem-solving skills
  • Ability to work effectively in global, matrixed team environments
  • Preferred: Understanding of EHS frameworks, particularly workplace safety

Key Competencies


  • Strong consulting mindset with strategic thinking ability
  • Ability to drive standardization, scalability, and governance
  • Resilience on projects execution and attention to details
  • Innovation-driven with a focus on continuous improvement
  • Strong communication, storytelling, and influencing skills
  • High ownership and ability to thrive in ambiguous, fast-paced environments

Location: Gurgaon, India


Experience: 7+ years

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About Company

Job ID: 145803431