Job Description
MTX Group Inc. (MTX) is currently hiring for the position of Consultant - Consulting Operations. We are looking for a highly motivated individual with experience in consulting operations, resource management, and project operations. The ideal candidate will have a strong understanding of staffing, capacity planning, and data management, and will work closely with Delivery, Revenue Operations, and cross-functional teams to ensure optimal resource utilization and operational efficiency.
MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health, and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization, and mobile technology.
Key Responsibilities:
The Consultant is expected to execute the following responsibilities:
- Resource Staffing & Capacity Planning:
- Collaborate with Delivery Leaders across geographies to identify and fulfill project staffing requirements.
- Ensure optimal allocation of consultants by aligning skills, experience, and project needs.
- Monitor consultant availability and proactively address gaps through effective staffing strategies.
- Support capacity planning, hiring analysis, and forecasting to meet business demands.
- Understand and manage key staffing inputs such as Resource Requests, SOW, LOE, opportunity probability, change orders, and budgets.
- Communicate staffing assignments clearly to consultants in coordination with Delivery Managers.
- Identify risks related to attrition, burnout, or bandwidth constraints and escalate proactively.
- Provide creative staffing solutions with clear pros and cons to stakeholders.
- Support multi-region and multi-practice staffing requirements efficiently.
- Stakeholder Communication & Coordination:
- Maintain regular communication with Delivery Leaders regarding consultant performance, career goals, and project alignment.
- Coordinate with Project Managers, Ops Managers, and Onshore teams to ensure timely staffing updates.
- Act as a bridge between recruitment, delivery, and operations teams for seamless resource planning.
- Ensure no escalations by proactively managing expectations and timelines.
- Project & Operational Data Management:
- Set up projects and consultant assignments accurately in the system.
- Ensure data accuracy for financial reporting, billing, and project tracking.
- Monitor and resolve discrepancies in project data, timecards, and approvals.
- Track missing timecards and follow up for timely submission and approvals.
- Maintain high standards of data cleanliness and integrity across systems.
- Reporting & Analytics:
- Build and maintain dashboards and reports using Salesforce and Excel.
- Analyze business performance metrics, including utilization, revenue, and project health.
- Generate actionable insights to support decision-making for Delivery and Leadership teams.
- Identify trends, gaps, and inefficiencies through data analysis.
- Financial & Utilization Management:
- Monitor consultant utilization (actual vs forecasted) and take corrective actions as needed.
- Support project financial tracking including billing types, budgets, and goodwill considerations.
- Work closely with Finance for invoicing, reconciliations, and financial accuracy.
- Ensure alignment between project financials and operational data.
- Process Improvement & Governance:
- Continuously identify opportunities to improve operational processes and efficiencies.
- Document delivery and operational processes, policies, and best practices.
- Ensure adherence to defined processes and standards across teams.
- Contribute to building scalable and efficient operational frameworks.
- Systems & Tools Management:
- Work with internal development teams for system enhancements and issue resolution.
- Ensure effective utilization of PSA (Beans) and other operational tools.
- Support system adoption and process standardization across teams.
- Problem Solving & Operational Excellence:
- Proactively identify and resolve data discrepancies and operational issues.
- Handle high-pressure situations involving tight timelines and dependencies.
- Ensure smooth execution of operations with minimal disruptions.
- Drive accountability and ownership across stakeholders.
What you will bring:
- 2–4 years of experience in Consulting Operations, Resource Management, or similar roles.
- Strong understanding of staffing, capacity planning, and project operations.
- Proficiency in Excel and reporting tools, with good-to-have experience in Salesforce.
- Familiarity with PSA tools (e.g., Beans) is preferred.
- Strong data management and analytical capabilities, with attention to detail.
- Experience working closely with Revenue Operations and Delivery Operations teams.
- Strong problem-solving and organizational skills.
- Excellent communication and stakeholder management abilities.
- Ability to work in a fast-paced, dynamic environment.
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- Optional Food Wallet (up to Rs. 8800 per month)
- Offered as a tax saver component
- Part of the special allowance component in the CTC
- Monthly Internet Reimbursement of upto Rs. 1,000
- Professional Development opportunities through various MTX-sponsored certifications on multiple technology stacks, including Salesforce, Microsoft, Google Cloud, AWS & other
