Consultant – Amazon Connect Full Stack Developer

Inviting applications for the role of Consultant - Amazon Connect Full Stack Developer
We are looking for a candidate with experience in Information and Technology with hands-on experience Amazon Connect. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS (Amazon Web Services). Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities
Amazon Connect Full Stack Developer (IVR & Integrations)
.Hands on experience with developing API's needed as part of integrations such as REST API, Web API, Database integrations and middleware integrations
.Deep understanding of Web services, Web hooks, REST API's
.Good understanding of any of the AWS services such as Amazon Translate, Amazon Comprehend, DynamoDB, Lex, Kinesis streams, Lambda etc.
.Hands-on experience with developing integrations for at least one CCaaS such as Amazon Connect / Genesys / NiceCX / TalkDesk / Twilio FLex
.Hands on experience with developing one or more of below
oVirtual Agent (Voice / Chat)
oAgent Assist with KB search, Next best action, Translation / Transcription capabilities
oVoicemail applications
oSMS or social media integration with Contact Center
.General integrations experience of 8+ years using .Net and Java based API's
.Good know how of Node JS, Angular, React and Python
.Good knowhow of AI/ML, Computer Vision AI, Fraud Detection
.Mandatory integration experience with one each of below 3rd party applications like
oAny of the CRMs such as Salesforce, Pega,
oAny of the ITMS ServiceNow, Jira
oAny of the WFO Calabrio, Verint, Aspen etc
oAI (Kore.ai)
Preferred Qualifications/ Skills
.Configure and maintain end to end contact centre using Amazon Connect and AWS services
.Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience
.Configure host integrations for IVR and agent desktop
.Keep up-to-date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo
.Help in creating a prototype for new features required with Amazon Connect for industry requirements
.Build custom demos for industry and vertical requirements
.Training and upskilling the support team
.Review existing clients AWS account and guide optimization of contact centre and AWS billing
.AWS solution architect/sys ops certification
.Contact centre support experience : 2+ years
.Amazon Connect: Technical accreditation.
.Mandatory Amazon Connect Migration experience with minimum of 3 migrations.
.Amazon Connect implementation experience of 3 implementations
.Contact Flow /IVR tree, Amazon Connect service quota optimization
.Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario
Qualifications we seek in you!
Minimum Qualifications
.BE/BTECH/MCA